Support
The questions that come up most, and where to write if yours isn’t here.
Do I need an iPhone?
For now, yes. Crew is an iPhone app and an account is made there. Android isn’t built, so a friend without an iPhone can’t join a crew until it is.
Can I sign up on the web?
No. Accounts are made in the app. Once yours exists, this site signs you in on a computer and shows your week, your progress and your crew.
Can I log a workout here?
No. Logging happens on the phone, which is the thing in the room with you between sets. The web reports what you logged.
How do I join my friend’s crew?
Their code goes into “I have an invite” on the app’s first screen, and you land in their crew. That’s a private crew: 2 to 10 friends.
What does Crew cost?
Crew is free, and nothing in it is for sale.
How do I delete my account?
Settings, then Delete account — here or on the phone. Your account closes at once, and after 30 days it’s deleted for good: your plan, your sessions, your posts and your crew membership go with it. Log back in before then and everything comes back.
Can I get my data out?
Yes. Settings, then Export my data, sends one JSON file: your account, your plan, every session you logged, your posts and reactions, your crew membership, your pauses, your streak and points, and your nutrition if you use it.
Something else
Support is at support@trycrew.fit.